Frequently Asked Questions

FAQ

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We manufacture a wide range of heavy-duty vehicle parts, including but not limited to:

  • Suspension systems (leaf springs, coil springs)
  • Brake components
  • Engine parts
  • Axles and drivetrain components
  • Custom-designed parts for specialized vehicles

Yes! At Pearl Auto Springs, we understand that every heavy-duty vehicle has unique requirements. Our team of engineers works closely with clients to design and manufacture custom parts that meet specific performance standards and operational needs. Whether it’s a unique suspension system or a specialized engine component, we can deliver tailored solutions.

Absolutely! We have extensive experience exporting heavy-duty vehicle parts to customers worldwide. Our global logistics network ensures timely delivery to any destination, whether you’re in North America, Europe, Asia, Africa, or beyond. We handle all aspects of international shipping, including documentation and compliance with local regulations.

Placing an order is simple:

  1. Contact our sales team via email or phone to discuss your requirements.
  2. Provide details such as part specifications, quantities, and delivery timelines.
  3. Receive a customized quote based on your needs.
  4. Confirm the order and let us handle the rest—from production to shipping!

Our products meet international quality standards and are certified by leading industry organizations. We adhere to ISO standards and ensure that all parts undergo rigorous testing for durability, safety, and performance before they leave our facilities.

Lead times vary depending on the complexity of the order and current production schedules. However, we strive to deliver custom orders within 4-8 weeks while maintaining the highest quality standards. For standard parts in stock, delivery times are significantly shorter—typically 1-2 weeks after order confirmation.

Yes! Our commitment doesn’t end at delivery—we offer comprehensive technical support for all exported products:

  • Installation guidance via video calls or detailed manuals.
  • Troubleshooting assistance if issues arise during use.
  • Replacement or repair services under warranty terms.

We offer flexible payment terms tailored to your business needs:

  • Bank transfers (T/T)
  • Letters of Credit (L/C)
  • Other secure payment methods upon request

We take great care in packaging our products securely using durable materials designed specificallyfor long-distance transport.Each shipment undergoes thorough inspection before dispatch,and we work onlywith trusted logistics partners who specializein handling heavy machineryparts safelyand efficiently.